07
Jan
19
Kingston area Nursing home praised for exceptional health care
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Kingston area Nursing home praised for exceptional health care

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A long-term care home in the Kingston area is glowing with positive reviews.

Speaking from Helen Henderson Care Centre in Amhersview on Jan. 3, Assistant Director of Care Melissa Locke shared the results of an extensive survey completed in 2018. Her announcement generated a wave of excitement in the home.

According to her, almost every family (of residents at the home) is satisfied with the health care delivered by staff who are kind, caring and compassionate.

“Our Family and Resident Satisfaction Survey allows us to reflect on the needs, wants and wishes of the most important people in the home, our residents,” says the friendly manager. “It enables family, staff and residents to work together to enhance our person-centred approach to care in our home.”

According to Melissa, the home is constantly working to deliver outstanding health care and set best practices.

“We’re always trying to improve, that’s why we’re here,” she explains. “We want to improve the health of our residents, staff and families.”

Known for its beautiful gardens and innovative programs, the home has been gaining attention for its health care that is safe, compassionate and cutting edge.

A regular visitor to the home, Joan Sherman says she would recommend the nursing home to others.

“The activities are superb, especially all of the musical entertainment,” says the friendly woman whose mother resides in the home. “The home is very clean and well-kept overall.”

“Thank you for the opportunity to share my thoughts with you,” she said at the end of her survey. “Most of all, thank you for providing wonderful care for my mom.”


 

According to the family survey:

  • 98 per cent are satisfied with the care of their loved one.
  • 94 per cent are happy with the nursing staff and concerns are being resolved when voiced.
  • More than 90 per cent are satisfied with how the home is operated, how staff listen, and the cleanliness of the home.
  • 88 per cent are pleased with the food at the home.

“Helen Henderson Care Centre is proud of these survey results because they prove how much our staff care about the health and happiness of the people who live here,” says Angela Gibson, Assistant Administrator.

“Our home is helping people live to their fullest potential. We value compassion, kindness and smiles. It is heartwarming to hear how much our residents’ families appreciate these same values.”

Helen Henderson Care Centre is an accredited long-term care home and retirement lodge owned and operated by the Gibson family. To learn more about living or working in our home, please call 613-384-4585.

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