11
Nov
19
Home praised for growth and consistent satisfaction rates
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Home praised for growth and consistent satisfaction rates Featured

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A long-term care home in the Kingston area is celebrating another year of positive reviews.

Speaking from Helen Henderson Care Centre in Amhersview in November 2019, Assistant Director of Care, Melissa Locke, shared the results of an extensive survey completed by residents and families.

According to the surveys, every family (of residents at the home) is satisfied with the medical care by frontline workers who are described as kind, caring and compassionate.

“Our Family and Resident Satisfaction Surveys allow us to reflect on the needs, wants and wishes of the most important people in the home, our residents,” says the friendly manager. “It enables family, staff and residents to work together to enhance our person-centred approach.”

According to the Assistant Director of Care, the home is constantly setting high standards and establishing best practices for quality control.

“We’re always trying to improve, that’s why we’re here,” she explains. “We want to improve the health of our residents, staff and families.”

Known for its beautiful gardens and innovative programs, the home continues to gain attention for its health care that is safe, compassionate and cutting edge.

In early November, the home won an award for business success by the Napanee Business Improvement Association.


 

“Helen Henderson Care Centre is setting high standards in long-term care,” confirms Lisa Gibson, Owner and Operator.

“This home is constantly improving, and our staff is constantly learning. We are determined to deliver the best health care in the world and our progress is showing.”

According to respondents of the family survey:

  • 100 per cent are satisfied with the care of their loved one and the nursing staff.
  • 100 per cent are happy with the home’s programs, meals, and cleanliness.
  • Almost every family member said they would recommend the home to others.

“I like that my mom is living in a warm and loving environment,” says a family member. “Everyone seems to genuinely care which makes me happy for my mom.”

Families complimented the home for its gardens, friendly atmosphere, spacious rooms and operational efficiency.

Residents of the home say they like the music, security, pub nights, exercises, sunshine and peacefulness.

“Helen Henderson Care Centre is proud of these survey results because they prove how much our staff care about the health and happiness of the people who live here,” says Angela Gibson, Assistant Administrator.

“Our home is helping people reach their fullest potential. We value compassion, kindness and smiles. It is heartwarming to hear how much our residents’ families appreciate these same values.”

Helen Henderson Care Centre is an accredited long-term care home and retirement lodge owned and operated by the Gibson family. To learn more about living or working in our home, please call 613-384-4585.

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