Our commitment to you is supported by the Ministry of Health and Long Term Care's "Residents First" quality improvement program.  We are guided by the vision that each resident enjoy safe, effective and responsive care that helps them achieve their highest potential regarding their quality of life.

Both our homes volunteered to participate in this innovative program and our multi-disciplinary team is focused on:

• Avoiding unnecessary emergency room transfers
• Preventing falls
• Preventing pressure ulcers
• Continence care
• Supporting continuity of relationships with residents.

The basis of quality improvement is to bring about positive change.  Our process involves asking 3 fundamental questions in areas where there is room for improvement:

• What are we trying to accomplish?
• How will we know that a change is an improvement?
• What change can we make that will result in an improvement?

Our vision that each resident enjoy safe, effective and responsive care  that helps them achieve their highest potential regarding their quality of life will set our course.   It becomes our cornerstone to ensure that everything we do is taking us in our intended direction.   It is then time to take action and leading our home through the QI process will be as easy as PIE:  

• Plan
• Inspire
• Execute

When residents, families and staff are engaged and informed about our vision and how we hope to get there, we very much hope that they too will take the journey of continuous quality improvement.